Partner Success Manager

Who you are

You have a strong background in partner management or customer success, ideally with experience in the technology sector. You understand the importance of building relationships and ensuring partners achieve measurable success with the solutions provided. Your communication skills are top-notch, allowing you to advocate effectively for partners within the organization. You thrive in collaborative environments and enjoy working with cross-functional teams to deliver exceptional partner experiences. You are data-driven, using metrics to assess partner engagement and success, and you are proactive in identifying opportunities for growth. You are passionate about technology and how it can empower organizations to collaborate securely and efficiently.

What you'll do

As a Partner Success Manager at AvePoint, you will be responsible for driving the adoption and retention of AvePoint's solutions among Managed Service Provider partners. You will work closely with partners to understand their needs and challenges, ensuring they are fully engaged and supported in their use of AvePoint technology. You will coordinate with various internal teams to resolve any issues that arise, acting as the partner's internal advocate. Your role will involve developing strategies to help partners grow their managed service offerings, leveraging AvePoint's solutions to enhance their service delivery. You will track partner performance metrics and provide insights to both partners and internal stakeholders to foster continuous improvement. You will also play a key role in onboarding new partners, ensuring they have the resources and support needed to succeed from the outset.

What we offer

At AvePoint, we are committed to investing in our people and fostering a culture of agility and teamwork. You will have the opportunity to craft your career and make a significant impact within the organization. We offer a supportive work environment where diversity is valued, and everyone is encouraged to contribute their unique perspectives. You will be part of a global team that is dedicated to helping organizations secure and optimize their data, and you will have access to ongoing professional development opportunities to enhance your skills and advance your career. We believe in empowering our employees to take ownership of their work and drive their success.