Senior Manager, Technical Program Management, HELOC

Who you are

You have a strong background in technical program management, with at least 5 years of experience leading cross-functional teams to deliver complex projects. You excel in building and optimizing workflows, ensuring that processes operate with precision and compliance. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to drive alignment across various departments. You are passionate about improving operational efficiency and have a keen understanding of the lending industry, particularly in home equity lines of credit (HELOC).

Desirable

Experience in the financial technology sector is a plus, as is familiarity with AI-driven solutions. You are comfortable working in a digital-first environment and have a track record of implementing change management strategies that enhance team performance and project outcomes. Your analytical skills enable you to assess project risks and develop mitigation strategies proactively.

What you'll do

In this role, you will lead the technical program management efforts for Upstart's HELOC platform, focusing on enhancing borrower and agent experiences. You will collaborate closely with Product, Engineering, and Operations teams to identify areas for improvement and implement solutions that streamline processes. Your responsibilities will include establishing project timelines, managing resources, and ensuring that all stakeholders are informed and engaged throughout the project lifecycle. You will also be responsible for monitoring project progress and making adjustments as necessary to meet deadlines and objectives.

You will drive operational efficiency by analyzing existing workflows and identifying opportunities for automation and optimization. Your leadership will be crucial in fostering a culture of continuous improvement within the team, encouraging innovative thinking and problem-solving. You will also play a key role in change management initiatives, helping the organization adapt to new processes and technologies effectively.

What we offer

Upstart offers a competitive salary and benefits package, along with the opportunity to work in a mission-driven company that is transforming the lending landscape. You will be part of a collaborative and inclusive team that values diverse perspectives and encourages professional growth. The company supports remote work, allowing you to thrive in a flexible environment while contributing to meaningful projects that impact borrowers' lives positively.