Customer Success Manager (NitraMart)

Who you are

You have experience in customer success or account management, ideally within a technology or fintech environment. You excel at building and maintaining relationships with vendors and suppliers, ensuring that their needs are met while also delivering a high-quality experience for customers. You possess strong communication skills that allow you to navigate complex situations and resolve issues effectively. You are comfortable working in a fast-paced startup environment and can adapt to changing priorities with ease. You have a keen eye for detail and are committed to operational excellence, ensuring that processes are efficient and effective. You understand the importance of trust and reliability in vendor relationships and work diligently to foster these qualities. You are proactive in identifying potential issues and are skilled at troubleshooting to find resolutions quickly.

What you'll do

In this role, you will own and manage relationships with Nitra's vendors and suppliers, ensuring seamless order fulfillment and a high-quality experience for customers. You will be responsible for onboarding new vendors, monitoring their performance, and addressing any issues that arise during the order process. You will work closely with the operations team to ensure that all aspects of the supply chain are functioning smoothly. Your role will involve regular communication with vendors to provide updates and gather feedback, which will help improve the overall customer experience. You will also analyze order performance data to identify trends and areas for improvement, making recommendations to enhance operational efficiency. As a key player in the marketplace operations, you will contribute to building a reliable and trustworthy ecosystem for Nitra's customers. You will collaborate with cross-functional teams to ensure that vendor operations align with the company's mission and goals.

What we offer

Nitra offers a dynamic work environment where you can make a significant impact on the healthcare system. You will be part of a team that is dedicated to building innovative fintech solutions that empower healthcare providers. We provide opportunities for professional growth and development, as well as a supportive culture that values collaboration and teamwork. You will have the chance to work with experienced professionals from various backgrounds, gaining insights and knowledge that will enhance your career. Nitra is committed to creating a diverse and inclusive workplace where everyone can thrive. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.