Canned wine redefined for every occasion
NICE is a pioneering canned wine brand based in London, UK, that launched in 2019. Specializing in vegan wine packaged in 100% recyclable cans, NICE is transforming the wine industry by promoting consumption in unconventional settings. With clients like Sainsbury’s, Ocado, and Chelsea FC, NICE has q...
Employees enjoy an endless supply of wine, daily breakfast, and a commitment to sustainability with a journey towards B Corp certification. NICE offer...
NICE values kindness and honesty, ensuring every team member's opinion is valued. The company is focused on sustainability and community engagement, c...
NICE • India - Pune
NICE is hiring a Technical Support Engineer to provide high-level expertise and support for their Workforce Management system. You'll collaborate with various teams to address application-related product issues. This role requires strong communication skills and the ability to manage critical issues effectively.
You have experience in technical support, particularly in L2 and L3 roles, where you've collaborated with R&D and customer success teams to resolve complex application-related issues. Your communication skills are top-notch, allowing you to maintain quality interactions with both internal and external stakeholders. You are detail-oriented and capable of prioritizing tasks effectively, ensuring that critical issues are managed promptly. You have a knack for documenting troubleshooting steps and contributing to knowledge bases, which helps in educating and mentoring other support engineers. Your proactive approach means you can initiate changes on production systems and escalate issues when necessary, ensuring minimal disruption to service.
In this role, you will be responsible for addressing product issues related to the NICE IEX Workforce Management system, both on-prem and in the cloud. You will work closely with various teams, including R&D and customer success, to provide the highest level of support and expertise. Your day-to-day tasks will involve analyzing issues, managing critical situations, and ensuring that well-articulated root cause analyses are communicated to customers. You will also contribute to the knowledge base by documenting troubleshooting and resolution steps, which will be invaluable for your colleagues. As a subject matter expert, you will play a key role in mentoring other support engineers, sharing your knowledge and experience to help them grow in their roles.
NICE offers a dynamic work environment where you can challenge your limits and grow your career. You will be part of a team that values high standards and aims to deliver exceptional service to customers. The company is committed to providing equal opportunities and fostering a diverse workplace. You will have the chance to work with a comprehensive solution that drives performance and efficiency across the enterprise workforce, making a significant impact on customer satisfaction and operational success.
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