VP, Professional Services

Who you are

You have a proven track record in leading professional services teams, ideally within a technology or data-driven environment. Your experience spans over 10 years, where you've successfully built and scaled teams that deliver exceptional customer value through technical solutions. You possess a deep understanding of the data landscape and the challenges organizations face in managing and utilizing their data effectively. Your leadership style is collaborative and customer-focused, ensuring that your team is aligned with the needs of clients while driving innovation in service delivery.

You are adept at developing strategic initiatives that enhance service offerings and improve customer satisfaction. Your ability to analyze market trends and customer feedback allows you to adapt and evolve services to meet changing demands. You thrive in environments where you can mentor and develop talent, fostering a culture of continuous improvement and excellence within your team.

Your communication skills are exceptional, enabling you to articulate complex technical concepts to both technical and non-technical stakeholders. You are comfortable engaging with C-level executives and have experience in managing relationships with key clients. You understand the importance of building trust and credibility in professional services, and you work diligently to ensure that your team delivers on promises.

Desirable

Experience in AI or metadata platforms would be a significant advantage, as would familiarity with agile methodologies and project management frameworks. A background in consulting or customer success roles can also enhance your ability to drive results in this position.

What you'll do

As the VP of Professional Services at Atlan, you will be responsible for building and leading a world-class solutions delivery function. You will oversee a team of Solution Architects and Solution Consultants, ensuring that they are equipped to deliver high-quality implementations that meet the unique needs of our diverse client base. Your role will involve developing and refining service offerings, including packaging and pricing strategies that align with market demands.

You will collaborate closely with product and engineering teams to ensure that service delivery is seamless and that client feedback is integrated into product development. Your strategic vision will guide the evolution of our professional services, positioning Atlan as a leader in the industry. You will also be responsible for establishing key performance indicators to measure the success of service delivery and customer satisfaction.

In this role, you will engage with clients to understand their challenges and objectives, providing insights and recommendations that drive value. You will lead initiatives to enhance the customer experience, ensuring that our services not only meet but exceed expectations. Your leadership will foster a culture of innovation and excellence, empowering your team to take ownership of their work and deliver impactful results.

What we offer

At Atlan, we offer a dynamic and inclusive work environment where you can make a significant impact. You will have the opportunity to shape the future of data collaboration and drive transformational change for our clients. We provide competitive compensation packages, including benefits that support your well-being and professional growth. Join us in our mission to empower organizations to unlock the full potential of their data and be part of a team that values diverse perspectives and experiences.