We're seeking an experienced Design Operations Manager to join Amazon Music's growing team in India. This role will be responsible for driving operational excellence, managing day-to-day operations, and implementing Ops specific India strategic initiatives to support Amazon Music's expansion in the region.
Key job responsibilities
• Lead and optimize operational processes for Amazon Music services in India • Coordinate with cross-functional teams to scale efficiencies that lead to high creative bar • Develop and track key performance metrics (KPIs) to ensure operational efficiency • Drive continuous improvement initiatives and process optimization • Create and maintain standard operating procedures (SOPs) • Collaborate with global teams to implement best practices and standardize processes • Help manage escalations within your team • Partner with Product and Engineering teams to optimize design delivery- Required Qualifications: • Bachelor's degree in Design, Business, Engineering, or related field • 3+ years of experience in operations management, preferably in technology or digital services • Strong analytical and problem-solving skills • Excellent project management capabilities • Proven track record of process improvement and optimization • Strong communication skills in English • Experience with data analysis and reporting tools- Preferred Qualifications: • Experience in music streaming or digital entertainment industry • Knowledge of Indian music market • Experience with Agile methodologies • Proficiency in regional languages
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