Change Management Lead, WW Sales BPR

Who you are

You have a strong background in change management, with experience in leading initiatives that help organizations adapt to new processes and systems. Your passion for driving change is evident in your ability to assess impacts and develop effective training programs. You understand the importance of communication in facilitating transitions and have a knack for engaging stakeholders at all levels.

You are skilled in collaborating with cross-functional teams, particularly in a B2B environment. Your experience with Salesforce or similar enterprise technology solutions equips you to support the implementation of new capabilities that enhance sales operations. You thrive in environments where you can influence and guide teams through change, ensuring that everyone is aligned and informed.

Your attention to detail and organizational skills enable you to manage multiple projects simultaneously while maintaining a focus on the bigger picture. You are proactive in identifying training needs and developing materials that resonate with diverse audiences. You believe in the power of continuous improvement and are always looking for ways to enhance processes and outcomes.

Desirable

Experience in a technology-driven company is a plus, as is familiarity with business process re-engineering. You may have a background in sales operations or customer experience, which would further enrich your understanding of the challenges faced by sales teams.

What you'll do

As the Change Management Lead, you will play a pivotal role in the Worldwide Sales BPR group at Apple. Your primary responsibility will be to assist global owners in driving the adoption of new processes as part of a new enterprise technology solution based on Salesforce. You will work closely with regional change management teams to assess the impact of changes on key internal and external partners, particularly B2B-focused Apple resellers and carriers.

You will design, develop, and deliver training and communication materials that support the transition to new business processes. This will involve identifying the specific needs of different stakeholders and tailoring your approach to ensure effective engagement. You will facilitate workshops and training sessions, helping teams understand the benefits of the new processes and how to implement them effectively.

Your role will also include monitoring the effectiveness of change initiatives and gathering feedback to continuously improve training and communication strategies. You will collaborate with various teams to ensure that everyone is equipped with the knowledge and tools they need to succeed in the new environment. Your ability to build relationships and foster collaboration will be key to your success in this role.

What we offer

At Apple, you will be part of a culture that values innovation and excellence. You will have the opportunity to work with some of the brightest minds in the industry and contribute to projects that have a significant impact on the company's success. We offer competitive compensation and benefits, as well as opportunities for professional growth and development. Join us and help shape the future of sales operations at Apple.