Technical Account Manager

Who you are

You have a strong background in customer success or technical support, ideally with experience in managing accounts for a diverse range of clients. You possess excellent communication skills and can articulate complex technical concepts to non-technical stakeholders. Your problem-solving abilities allow you to resolve issues efficiently while maintaining a positive customer experience. You are committed to continuous learning and development, eager to adapt to new technologies and methodologies. You thrive in a collaborative environment and enjoy working with cross-functional teams to drive customer satisfaction. You understand the importance of building relationships and are skilled at managing expectations and delivering results.

Desirable

Experience in a technical role or familiarity with internet technologies would be advantageous. A background in customer relationship management or account management is also beneficial. Familiarity with Cloudflare's services and products will help you excel in this position.

What you'll do

As a Technical Account Manager at Cloudflare, you will be responsible for providing high-level support to our customers, ensuring they have a seamless experience with our services. You will act as a liaison between the customer and our technical teams, addressing any inquiries or issues that arise. Your role will involve understanding customer needs and helping them leverage Cloudflare's solutions to improve their online presence. You will work closely with the Customer Success Team to resolve complex technical inquiries and provide guidance on best practices. Additionally, you will monitor customer accounts to ensure they are receiving the maximum value from our services and proactively identify opportunities for improvement.

You will collaborate with various departments, including engineering and product management, to relay customer feedback and contribute to product enhancements. Your insights will help shape the future of our offerings and ensure we meet the evolving needs of our clients. You will also participate in onboarding new customers, providing them with the necessary training and resources to succeed with our platform. Your goal is to foster long-term relationships with customers, ensuring their satisfaction and loyalty to Cloudflare.

What we offer

At Cloudflare, we believe in building a diverse and inclusive team. We offer a supportive work environment where you can grow your skills and advance your career. Our company culture emphasizes collaboration, innovation, and continuous improvement. We provide competitive compensation and benefits, including flexible work arrangements to support your work-life balance. Join us in our mission to help build a better Internet and make a meaningful impact on our customers' success.