Payment Specialist, YouTube

Who you are

You have a Bachelor’s degree or equivalent practical experience, along with at least 2 years of experience in data manipulation and data analysis. Your expertise in SQL allows you to effectively translate data into actionable insights for executive stakeholders. You thrive in a matrixed environment, demonstrating excellent communication and collaboration skills. Your attention to detail and organizational abilities enable you to manage multiple stakeholders effectively. You are adaptable and can work efficiently in a changing environment, ensuring that you meet the objectives related to payment issue resolution.

Desirable

A Master’s degree in Business, Statistics, Mathematics, Economics, Engineering, or Applied Science is preferred, as it enhances your analytical capabilities and understanding of complex data sets. Experience in building automated dashboards and technical infrastructure is a plus, as it aligns with the role's focus on driving efficiency.

What you'll do

In this role, you will own the end-to-end resolution of payment discrepancies, conducting thorough root cause analyses to identify issues and leveraging data to estimate and prioritize business impacts. You will lead payments issue management, ensuring that issues are resolved in a timely manner while meeting service level objectives (SLOs). Your responsibilities will include developing and implementing action plans to prevent future issues, collaborating with product, engineering, operations, legal, and finance teams to secure leadership buy-in for payment-related decisions. You will also be tasked with building technical infrastructure to scale issue resolution, making processes more automated and efficient.

What we offer

At Google, you will be part of a team that values creativity and innovation, working at the intersection of technology and community engagement. You will have the opportunity to contribute to a mission that empowers individuals to share their stories and connect with others. Flexible working hours are available, allowing you to balance your professional and personal commitments while making a significant impact in the payments domain.