Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Within NOC’s umbrella, resides a specific arm which manages Amazon Fresh, SSD & Amazon Now (Quick commerce) businesses. GSF – Central Operations (GSF-CO), part of the Network Operations Center (NOC), acts as the Command-and-Control center for the GSF operations in IN, SG and MENA. Team supports multiple lines of businesses such as (a) Amazon Fresh – i. Ultra-Fast Fresh (UFF) & ii. Hybrid 3P; (b) Sub-Same Day (SSD) across last mile, first mile, distribution centers, Supply Chain and (c) Amazon Now AKA Project Tez which is the Quick Commerce arm of amazon.in. In Addition, GSF CO manages delivery operations of More Super and Hyper Market (MSM) located in T10+ cities, remotely, where the scope includes order assignment, exception monitoring, COD reconciliation and BTO Scans. Apart from IN, GSF CO also supports Fresh, SSD & Quick Commerce (QC) operations in AE & SG geographies.
Key job responsibilities
Responsibilities include, but are not limited to:
• Oversee the daily operations of all partners stores nationwide, ensuring efficiency & operations consistency across locations with timely order fulfillment & dispatch basis customer promise.
• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Business, Planning, Fulfillment Centers, Delivery stations etc) for adhoc/cancellations/delays or any other disruptions in the transportation network
• Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Ability to pull data & generate insights from Amazon tools to perform reporting and analysis thereby providing visibility to stakeholders.
• Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Providing real-time customer experience by working in fast pace operating environment & manage stakeholders across different teams, good communication skills with ability to work individually & to interact effectively with all levels of management
• Results oriented with excellent communication & interpersonal skills , can work individually with minimal or no supervision.
• 1 year of experience to understand the quick decision making required for any Order Delivery Contingency
• Might be required to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays as per business.
• He/she should have basic math and inventory management skills.
• Strong attention to detail, proactively understand customer behavior, spot issues & trends basis data.
• Previous experience in retail or warehouse operations
• Basic understanding of supply chain operations
• Good in basis & advanced excel
• Excellent Communication skills
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https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
