Senior Manager Operations

Who you are

You have extensive experience in operations management, ideally with a focus on global support teams. You understand the intricacies of overseeing 24/7 operations and have a proven track record of ensuring service excellence. Your leadership style fosters collaboration and innovation, allowing your team to thrive in a dynamic environment. You are adept at performance monitoring and incident management, ensuring that operational continuity is maintained at all times. You possess strong problem-solving skills and are comfortable navigating ambiguities to find effective solutions. You value inclusivity and encourage meaningful connections within your team, promoting a culture of continuous improvement.

What you'll do

In this role, you will lead the global operations team at LivePerson, ensuring that our 24/7 service runs smoothly and efficiently. You will be responsible for strategic staffing, ensuring that the right people are in place to meet operational demands. Performance monitoring will be a key aspect of your role, as you will analyze metrics to drive continuous process improvement. You will collaborate closely with various teams, including Support, Engineering, and Production, to address any operational challenges that arise. Incident management will also fall under your purview, where you will lead efforts to resolve issues swiftly and effectively. Your leadership will be pivotal in maintaining high service standards for our top accounts, ensuring that customer satisfaction remains a priority.

What we offer

At LivePerson, we offer a supportive and inclusive workplace culture that values innovation and collaboration. You will have the opportunity to work with leading brands and contribute to the success of our award-winning Conversational Cloud platform. We provide a hybrid work environment that allows for flexibility while maintaining strong team connections. Our commitment to continuous improvement means you will have the chance to develop your skills and grow within the organization. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.