Senior Manager of AI Enablement & Adoption - Services Operations

Who you are

You have extensive experience in leading AI initiatives and a proven track record of establishing and scaling educational programs. Your background includes designing role-based learning journeys that cater to diverse fluency levels in AI, from beginners to advanced technical teams. You excel in collaborating with cross-functional teams, including Learning & Development, HR, and Engineering, to integrate AI fluency into various organizational processes. You are a builder at heart, capable of operating at both strategic and operational levels, ensuring that AI adoption is not just a goal but a reality for hundreds of employees.

You possess strong communication skills, allowing you to engage effectively with stakeholders at all levels. Your ability to influence and drive change management initiatives is complemented by your passion for fostering a community of AI Ambassadors within the organization. You understand the importance of creating engaging and scalable learning experiences that resonate with employees and leaders alike.

Desirable

Experience in change management and community building within a corporate environment is a plus. Familiarity with AI technologies and their applications in business operations will enhance your ability to lead this initiative successfully.

What you'll do

In this role, you will be responsible for crafting and leading the organization-wide AI learning and adoption strategy. You will design engaging learning experiences that cater to a wide range of AI fluency levels, ensuring that all employees have the opportunity to enhance their understanding and utilization of AI technologies. Your collaboration with cross-functional teams will be crucial in embedding AI fluency into onboarding processes, leadership development, and daily workflows.

You will oversee the AI Ambassadors network, building a global community that champions AI adoption and fosters a culture of continuous learning. Your leadership will be instrumental in driving AI community efforts, ensuring that employees feel supported and empowered to embrace AI in their roles. You will also implement change management strategies that facilitate a smooth transition to AI-enabled operations, addressing any challenges that arise during the adoption process.

Your role will involve significant visibility within the organization, as you will be one of the initial hires for this critical function. You will shape the strategy and develop programs from the ground up, directly influencing the adoption and utilization of AI across the company. Your hands-on approach will ensure that the initiatives you lead are not only well-received but also effective in achieving the desired outcomes.

What we offer

Apple offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team dedicated to transforming the way AI is integrated into business operations. The role provides a chance to make a significant impact on the organization and its employees, fostering a culture of learning and growth. Competitive compensation and benefits are part of the package, reflecting the value placed on your expertise and contributions to the team.