Experience Advocate

Who you are

You are someone who takes pride in delivering premier support and a world-class experience to customers. You understand the importance of empathy and integrity in customer interactions, especially during significant financial decisions. You are comfortable navigating multiple communication platforms and can effectively collaborate with internal stakeholders to improve customer experiences. You are eager to develop your knowledge of real estate and are committed to helping customers navigate the complexities of home buying and selling.

What you'll do

As an Experience Advocate at Opendoor, you will be the face and voice of the company, handling the sophisticated needs of customers with care and efficiency. Your day will involve responding to incoming calls and written communications from customers, agents, and partners, guiding them through the home-buying and selling processes. You will own challenging customer interactions that require de-escalation and problem-solving, ensuring that you gather detailed information to develop effective communication pathways. You will act as a liaison between customers and internal partners, navigating knowledge resources to provide accurate information and solutions. Your role is critical in helping customers make informed decisions and enhancing their overall experience with Opendoor.

What we offer

At Opendoor, we are building a modern system of homeownership that empowers people to buy and sell homes on their own terms. You will have the opportunity to develop real estate mastery while contributing to a mission that helps families build wealth and stability. We offer a supportive work environment where you can grow your skills and make a meaningful impact on the lives of our customers. Join us in redefining the homeownership experience and be part of a team that values integrity, empathy, and collaboration.