Sr Technical Content Developer

Who you are

You have extensive experience in technical writing and instructional design, ideally with a focus on software or SaaS products. Your background includes developing user guides, API documentation, and eLearning content that empowers users to effectively engage with technology. You thrive in collaborative environments, working closely with product and engineering teams to ensure content aligns with user needs and business goals. You are also skilled in mentoring junior writers and instructional designers, providing them with the guidance they need to excel in their roles. Your attention to detail ensures that all documentation adheres to established standards and best practices, resulting in high-quality deliverables that enhance the customer experience.

Desirable

Experience with content strategy and leadership is a plus, as you will be responsible for defining and implementing style guides and standards for technical writing. Familiarity with tools such as Markdown and eLearning platforms will help you create engaging and informative content that resonates with users. You understand the importance of diversity and inclusion in the workplace and are committed to fostering an environment where all team members can thrive.

What you'll do

In this role, you will lead the development and maintenance of comprehensive product documentation, including user guides, API documentation, and knowledge base articles. You will partner with product and customer success teams to ensure that all content is aligned with business objectives and supports user adoption. Your responsibilities will include defining content strategy, mentoring junior team members, and ensuring that all documentation meets quality and consistency standards. You will also be involved in creating eLearning content that enhances the customer training experience, helping users to gain confidence in using our software products.

You will collaborate with cross-functional teams to gather information and insights that inform your content development process. This includes conducting interviews with subject matter experts and gathering feedback from users to continuously improve the quality and relevance of the documentation. You will also stay updated on industry trends and best practices in technical writing and instructional design, applying this knowledge to enhance the effectiveness of your content.

What we offer

At Five9, we celebrate diversity and foster an inclusive environment where all employees can be their authentic selves. We offer a supportive team culture that encourages innovation and growth. You will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to bring joy to customer experience through innovative cloud contact center solutions.