Senior Platform Operations Specialist

Who you are

You have a strong background in operations, ideally with experience in managing platform services for international clients. Your ability to design scalable workflows and optimize processes is complemented by your customer-facing skills, allowing you to effectively communicate with clients and understand their needs. You are a natural leader, capable of guiding junior teammates and fostering a collaborative environment. You embrace the values of being intentional and pursuing excellence every day, and you are committed to making businesses more human and impactful.

You thrive in a flexible work model that combines both in-person and remote work, adapting to individual work styles while enhancing collaboration and innovation. Your experience in the marketing industry, particularly in influencer marketing, gives you a unique perspective on how to drive operational success in a fast-paced environment. You are passionate about celebrating differences and innovating together with your team.

Desirable

Experience with project management tools and methodologies is a plus, as is familiarity with data analytics to inform operational decisions. You may also have a background in customer success or account management, which would further enhance your ability to deliver best-in-class managed services. A proactive approach to problem-solving and a commitment to continuous improvement will set you apart in this role.

What you'll do

As a Senior Platform Operations Specialist, you will be responsible for executing day-to-day platform operations while also focusing on long-term process optimization. You will design and implement scalable workflows that enhance the efficiency of our services team, ensuring that we meet the needs of our high-profile clients. Your role will involve collaborating closely with various stakeholders to identify areas for improvement and to implement best practices across the board.

You will guide and mentor junior teammates, sharing your expertise and helping them develop their skills in delivering managed services. Your customer-facing role will require you to engage with clients regularly, understanding their challenges and providing solutions that drive their success. You will also be involved in analyzing operational metrics to inform decision-making and to ensure that we are consistently delivering high-quality services.

In addition to your operational responsibilities, you will play a key role in fostering a positive team culture that aligns with CreatorIQ's values. You will celebrate differences and encourage innovation, contributing to a work environment where everyone feels valued and empowered to share their ideas. Your leadership will be crucial in helping the team navigate the complexities of the marketing industry and in driving our mission forward.

What we offer

At CreatorIQ, we understand that a comprehensive benefits package plays a significant role in your overall compensation. We offer a flexible work model that allows you to balance in-person and remote work, enhancing collaboration and innovation. Our commitment to employee well-being is reflected in our benefits and perks, which are designed to support your professional and personal growth.

Join us in transforming the marketing industry and be part of a dynamic team that is recognized as one of the best companies to work for. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Together, we can make businesses more human and impactful.