IT Support Analyst

About the Company

Finalis is a fast-growing, VC-backed startup transforming private capital markets. Launched in 2020 and growing rapidly, the firm is on a mission to power dealmakers by building the world’s largest, ai-native dealmaking platform. Though we have bases in SF and NYC, we’re fully remote.

🌍 How does Finalis work?

• We are a fully-remote company with Finalists distributed between the time zones of Eastern Standard Time and Eastern European Time .

• If you’re located outside this time zone range, depending on the needs of your team, you may be requested to be available during specific hours.

• Although we don’t have an official physical place to work, we promote gathering with your team or other colleagues whenever possible.

🤝 What about your team?

• This position will be joining the IT Support Team, within the Technology Operations Team here at Finalis. This team aims to empower our company with seamless, innovative, and proactive IT support that drives business success and exceeds customer expectations.

✨ What will you be doing?

• Device Management: Proficient in MDM solutions to manage and secure company devices.

• Google Suite Mastery: Deep understanding and experience in utilizing Google Workspace applications.

• Technical Support: Provide first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity.

• Issue Resolution: Efficiently troubleshoot and resolve a wide range of IT problems, utilizing a ticketing system like Jira (ITSM).

• Process Improvement: Continuously seek opportunities to improve IT processes and procedures.

• Documentation: Create and maintain comprehensive technical documentation, including internal IT wikis.

• Vendor Management: Coordinate with external vendors to ensure timely maintenance and support of IT systems.

💬 Who are we looking for?

• Ability to analyze complex issues, identify root causes, and implement effective solutions.

• Excellent verbal and written communication skills to interact with both technical and non-technical users.

• Proven ability to work effectively in a remote environment, managing devices and providing support.

• Preferred, but not required, experience working in the fintech sector.

• Knowledge of IT security best practices and the ability to identify and mitigate potential threats.

• Eagerness to learn new technologies and adapt to changing business needs.

• Proven ability to create clear and concise technical documentation.

Additionally:

• You have exceptional written and spoken English

• You have a minimum of 5 years of relevant work experience

• You have strong organizational skills

• You are trustworthy, responsive, and can handle confidential information

• You have the ability to work swiftly with a high sense of urgency and be comfortable with shifting priorities and deadlines

• You are a self-starter, quick learner and highly organized with attention to detail

• You have the ability to follow up; know what's going on at all times and respond quickly

• You are flexible, patient, persistent and have a team spirit attitude

🌟 What do we offer?

• 100% Remote work (Work from wherever you want!)

• Competitive USD salary

• High-Speed Internet expenses allowance

• Generous Paid time-off (Vacation Time!)

• Additional 17 Flex Days (to use in national holidays or personal matters)

• People Team Partner (to target your roadblocks and customize an action plan for your career path)

• Buddy Program

• Virtual After-Office Activities

• Diverse Culture & Inclusive environment

🌈 Why work with Finalis?

We are a fast-paced startup which will enable you to develop skills quickly and work in an entrepreneurial culture where pushing limits and taking risks is everyday business. As we have Finalists from different countries and cultures, we encourage our team members to develop their soft skills, boosting their ability to adapt themselves to different backgrounds.

Finalis’ values:

• Deliver with Integrity

• Dream Boldly

• Empower through Leadership

• Value Learning

Finalis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.