At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Amazon's Cross Border team is responsible for providing customers a one-stop shop for international transportation service, providing end-to-end supply chain solutions. We are seeking a customer-centric individual who wants to be part of this journey and manage daily operational tasks and customer queries.
A Senior Compliance Specialist owns daily operations for customs clearance on ocean, air, rail, and truck cross-border shipments. The specialist will:
- Communicate with freight forwarders/sellers/vendors for shipment and document preparation
- Monitor shipment clearance status and escalate issues when necessary
- Review and audit data entry functions for entry filing, classifications, and inspections
- Handle delivery-form generation, tracking, and compliance requirements
We invite you to be part of the team that defines how Amazon changes the world of international logistics, one shipment at a time.
Key job responsibilities
Core Responsibilities
- 1st Tier support for Customer Service queries
- Standalone product classification for US HTS
- General Global compliance support
- Auditing compliance related data submissions for completeness
- Handle general recurring Customs Brokerage operational regulatory requirements
- Maintain proper relationships and follow through with all appropriate government agencies as needed to address ongoing operational inquiries and requests
Advanced Responsibilities
- Expertise on FDA and all qualifier PGAs (TSCA, Lacey, non-glass NHTSA)
- Handles 1st level escalations from the team/sales
- Advise and educate clients on import restrictions, tariffs, and other customs-related matters in an introductory fashion
- Handle exams/inspections/holds and communicate this both internally and externally
- Achieve and maintain High Compliance and OTP scores
- Specializes in a niche, or complex areas of Customs or verticals e.g., FTAs, ADCVD, ATF, Pesticides, etc.
- Build and maintain SOPs for new and changes to regulatory requirements
- Ownership of subject matter expertise on requirements and regulatory changes to share with the operations teams in multiple locations, both origin and destination
Measurement for Success
- Complete assigned tasks timely and accurately, within KPI
- Improved productivity through continuous improvement
- Meet and exceed Customer Service metrics
- High School Diploma
- 2+ years experience in International Logistics, Cross-Border Transportation and Supply Chain
- 2+ years experience in Customs Operations or Customs Compliance role
- 2+ years experience working with US Customs rules and regulations or advanced working knowledge
- 2+ years experience or proficiency in Microsoft products (Excel, Word) - Bachelor's Degree
- Licensed Customs Broker
- Multi-lingual (Chinese preferred)
- Working knowledge of EU and JP Customs rules and regulations
- Critical thinking and problem solve capability
- Able to read and understand the regulatory language
- Ability to troubleshoot basic Customs entry issues (ABI, ACE related, AMS)
- Effectively communicates in both written and verbal communication.
- Understanding of what resources to use and when to use them (CROSS, HTS, internal databases)
- A degree of Customs specialization in some role or capacity (Verticals)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $49,200/year in our lowest geographic market up to $95,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
