Senior Staff Engineer, Customer Genius

About OKX

About the team

The Platform Service team is responsible for building products and tools for the growth of the global business, helping more users around the world embrace encrypted assets, as well as to help support the platform business to achieve rapid growth in more regions. The incumbent would be part of our Customer Genius product team to help build, scale and create next level support products such as chat bots and related products essential to a Customer Genius center. 

Responsibilities

• Design and Development of cutting-edge chat bot and support related products on the exchange platform

• Work closely with Product, Design and Marketing teams to drive rapid innovation in cross-functional teams

• Build high availability high performance distributed service

• Improve technology best practices and code reviews for peers

• Build company’s own next generation Customer Support System to support customers over telephony, chat, email, messaging, social channels, communities. The Customer Support System includes operation ticket management, instant messaging, chatbot, help centers and customer data analysis etc.

Requirements

• Bachelors in Science / Technology / Engineering / Mathematics

• Min. 8 years of backend engineering experience

• Experience in Microservices/ API development with Java/SpringBoot/SpringCloud.

• Knowledgeable in multi-threading and distributed architecture. Understanding of mainstream messaging frameworks including Kafka etc.

• Solid experience with relational databases

• Comfortable with cloud-based Linux environment

• Experience in practicing automated testing and continuous integration

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!