Government Customer Success Manager

Who you are

You have a strong background in customer success or account management, ideally with experience in government or public sector environments. You understand the importance of building relationships and ensuring that clients achieve their goals through effective use of the BetterUp platform. Your communication skills are top-notch, allowing you to convey complex ideas clearly and effectively to diverse stakeholders. You are passionate about human transformation and believe in the value of personal development, which aligns with BetterUp's mission. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional customer experiences.

Desirable

Experience working with government agencies or in a public sector role is a plus. Familiarity with coaching or personal development platforms can enhance your ability to connect with clients and understand their needs. A proactive approach to problem-solving and a strong sense of accountability will set you apart in this role.

What you'll do

As a Government Customer Success Manager at BetterUp, you will be responsible for ensuring that our government clients receive the full value of our platform. You will work closely with partners across the Department of Defense, Federal Civilian Agencies, and state and local governments to understand their unique challenges and objectives. Your role will involve driving customer value by increasing the measurable and perceived benefits that clients derive from BetterUp's offerings. You will conduct regular check-ins with clients to assess their satisfaction and identify opportunities for further engagement. Collaborating with internal teams, you will help tailor solutions that meet the specific needs of government clients, ensuring they have the resources and support necessary to succeed.

You will also play a key role in onboarding new clients, guiding them through the initial setup and helping them understand how to leverage the BetterUp platform effectively. Your insights will inform product development and enhancements, as you relay client feedback to the relevant teams. By fostering strong relationships and maintaining open lines of communication, you will contribute to a culture of continuous improvement and customer-centricity at BetterUp.

What we offer

At BetterUp, we believe in investing in our employees' growth and well-being. You will receive a personal BetterUp Coach to support your professional development and a tailored development plan to help you achieve your career goals. Our team is made up of passionate individuals who are committed to making a difference in the lives of others. We offer a hybrid work environment that allows for flexibility while fostering collaboration and connection among team members. You will be part of a culture that values innovation, creativity, and a shared mission to transform the employer/employee relationship. Join us for an intense and fulfilling career journey where your contributions will have a meaningful impact.