Senior Director of Professional Services

Who you are

You have a proven track record of leading professional services organizations, with at least 10 years of experience in a similar role. Your strategic mindset allows you to define and execute service strategies that align with company growth and customer needs. You are comfortable redesigning processes and organizations to enhance performance and customer satisfaction. Your operational expertise enables you to identify execution gaps and implement solutions that drive measurable results. You thrive in collaborative environments, working closely with Customer Success, Support, Product, and Sales teams to ensure alignment and success. You are results-oriented, focusing on delivering predictable and profitable implementations that accelerate time-to-value for customers.

Desirable

Experience in the web operations or cloud services industry is a plus. Familiarity with Agile methodologies and project management frameworks will help you excel in this role. You are adept at using data to inform decisions and drive improvements in service delivery.

What you'll do

As the Senior Director of Professional Services, you will lead the strategy and execution of Pantheon's customer implementation and services organization. You will define and execute a professional services strategy that aligns with the company's growth objectives and enhances customer experience. Your role will involve transforming the services organization into a high-performing, scalable engine that delivers predictable and profitable implementations. You will work closely with cross-functional teams to ensure tight alignment with Customer Success, Support, Product, and Sales, driving customer outcomes and satisfaction. You will be responsible for monitoring utilization and margin performance, ensuring that the services organization meets its financial targets. Additionally, you will lead initiatives to expand service offerings and drive long-term customer success through value-added services.

What we offer

Pantheon offers a dynamic work environment where you can make a significant impact on the company's growth and customer success. You will have the opportunity to work with a talented team dedicated to delivering exceptional services to clients. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the organization. Join us in our mission to empower organizations to manage their websites effectively and efficiently.