Secure content management for modern enterprises
Box, headquartered in Redwood City, CA, is a leading cloud content management platform that enables secure collaboration and data sharing for enterprises. Trusted by over 100,000 businesses, including IBM and Microsoft, Box is at the forefront of the shift to cloud computing, recently partnering wit...
Box offers a flexible hybrid work model, sign-on RSUs, and an employee stock purchase plan for discounted stock. Employees enjoy generous parental lea...
Box fosters a culture focused on innovation and collaboration, leveraging partnerships with major tech companies to enhance its offerings. The company...
Box • Washington, DC
Box is seeking a Customer Success Manager for the Public Sector to ensure Federal customers are successful and satisfied with their services. This role involves onboarding accounts and driving usage while building strong customer relationships.
You have a strong background in customer success, ideally with experience in the public sector. You understand the importance of customer satisfaction and are skilled at onboarding new clients to ensure they derive maximum value from the services provided. You are adept at building relationships and have a proactive approach to customer engagement, ensuring that clients are not only satisfied but also enthusiastic advocates for the platform. You possess excellent communication skills and can effectively convey complex information in a clear and concise manner. You are comfortable working with various stakeholders and can navigate the intricacies of federal customer needs. You are results-driven and thrive in environments where you can make a significant impact on customer success.
In this role, you will work closely with new and existing Federal customers to ensure they are successfully onboarded onto Box's services. You will be responsible for driving usage in the early stages and maintaining ongoing engagement to foster high customer satisfaction. You will actively monitor customer accounts, identifying opportunities for increased usage and addressing any concerns that may arise. You will collaborate with internal teams to ensure that customer feedback is incorporated into service improvements and that clients are kept informed of new features and updates. Your role will involve regular check-ins with customers to assess their satisfaction levels and to provide support as needed. You will also play a key role in developing best practices for customer engagement and success, contributing to the overall strategy of the customer success team.
Box offers a competitive salary range of $100,000 to $125,000, along with equity and a comprehensive benefits package. You will have the opportunity to work in a dynamic environment that values collaboration and innovation. At Box, you will be part of a mission-driven team that is dedicated to transforming how organizations manage their content and workflows. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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