Account Manager

Who you are

You have a proven track record in B2B relationship management, demonstrating the ability to build and maintain strong connections with clients. Your consultative sales approach allows you to understand customer needs and provide tailored solutions that enhance their experience with TeamSnap. You thrive in collaborative environments, working closely with teammates to achieve common goals and drive customer satisfaction. Your passion for youth sports and communication platforms aligns with TeamSnap's mission to improve the world through sports. You are adaptable and open to feedback, always looking for ways to improve both personally and professionally.

Desirable

Experience in the sports industry or with sports organizations is a plus, as it gives you a deeper understanding of the unique challenges and opportunities within this sector. Familiarity with subscription-based business models will also be beneficial, as you will be responsible for driving retention and growth through upselling and upgrades. A background in customer success or account management will help you excel in this role, as you will be focused on ensuring high customer satisfaction and loyalty.

What you'll do

As an Account Manager at TeamSnap, you will be responsible for establishing and nurturing relationships with our sports organization customers. Your primary goal will be to ensure high retention rates and drive growth through subscription upgrades and product upsells. You will engage with clients regularly to understand their needs and provide solutions that enhance their experience with our platform. Collaborating with internal teams, you will work to address customer feedback and implement improvements that benefit our users. You will also track customer engagement metrics to identify opportunities for growth and proactively reach out to clients to discuss potential upgrades.

In this role, you will participate in onboarding new customers, ensuring they have a smooth transition to our platform and understand how to leverage its features effectively. You will conduct regular check-ins with clients to assess their satisfaction and gather insights that can inform product development and marketing strategies. Your ability to communicate effectively and build rapport will be crucial in fostering long-term partnerships with our customers.

What we offer

TeamSnap offers a supportive and inspiring work environment where you can thrive both personally and professionally. We believe in empowering our employees to bring their best ideas to the table and work collaboratively to achieve our mission. As a remote-first company, we provide flexibility in your work schedule, allowing you to balance your professional and personal life effectively. You will have access to ongoing training and development opportunities to help you grow in your career. Join us in making a positive impact in the world of youth sports and communication.