Empowering communication for businesses worldwide
Twilio (NYSE: TWLO) is a leading cloud communications platform that empowers over 150,000 businesses, including major brands like Deliveroo, Duolingo, and Toyota, to enhance customer engagement through its easy-to-use APIs. Headquartered in the Financial District of San Francisco, Twilio has raised ...
Twilio offers generous annual time off, comprehensive health programs, and remote work opportunities. Employees can also earn a Twilio track jacket by...
Twilio's culture is rooted in innovation and customer-centricity, stemming from its origins in simplifying communications for businesses. The company ...
Twilio • Remote - Colombia
Twilio is seeking a NOC Team Lead to oversee the Network Operations Team, ensuring the performance of carrier partner networks. This role involves troubleshooting issues across Voice, SMS, and Identity services, requiring strong leadership and operational skills.
You have a strong background in network operations and team leadership, with experience managing 24/7 operations and ensuring high availability. You are adept at troubleshooting complex issues and engaging with carriers and providers to resolve incidents effectively. Your communication skills allow you to act as an escalation point for your team, guiding them through challenging situations. You understand the importance of monitoring and alerting systems to maintain optimal performance across services. You are committed to fostering a collaborative team environment, encouraging growth and development among your team members. You are passionate about delivering high-quality service and ensuring customer satisfaction through effective network management.
In this role, you will lead the day-to-day operations of the Network Operations Center, ensuring that your team is prepared for 24/7 availability and on-call coverage. You will oversee real-time monitoring of the carrier partner network, identifying and addressing performance issues as they arise. Your responsibilities will include acting as an escalation point for complex incidents, working directly with carriers and suppliers to resolve issues swiftly. You will implement and maintain monitoring and alerting systems to ensure that service quality meets Twilio's standards. Additionally, you will be responsible for developing and refining operational processes to enhance efficiency and effectiveness within the team. You will also play a key role in mentoring and developing your team members, fostering a culture of continuous improvement and collaboration.
Twilio offers a remote-first work environment, allowing you to work from the comfort of your home while being part of a vibrant and inclusive team. You will have the opportunity to shape the future of communications and make a global impact through your work. Twilio values diversity and encourages applicants from all backgrounds to apply, ensuring a fair and transparent hiring process. As part of the Twilio team, you will have access to various resources and support to help you grow in your career and develop new skills.
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