Principal Presale Engineer

Who you are

You have a strong background in technical sales and pre-sales engineering, with a proven track record of delivering technical wins for customers. Your experience includes leading technical discussions and building trust with clients through effective communication and problem-solving skills. You are adept at understanding customer needs and translating them into technical solutions that align with their business goals. You thrive in a remote-first environment and are comfortable collaborating with diverse teams across different regions. You have a passion for technology and a desire to help customers leverage innovative solutions to enhance their communications.

Desirable

Experience with cloud communications platforms or similar technologies is a plus. Familiarity with AI technologies and their applications in customer engagement can set you apart. You may also have experience in a customer-facing role within a technology company, showcasing your ability to engage with clients effectively.

What you'll do

As a Principal Presale Engineer at Twilio, you will play a critical role in the sales process by leading technical pre-sales engagements with potential customers. You will conduct technical discovery sessions to understand customer requirements and propose tailored technical architectures that meet their needs. Your ability to demonstrate Twilio's products effectively will be key in building customer confidence and trust in our solutions. You will collaborate closely with the sales team to drive the technical aspects of the sales cycle, ensuring that customers receive the best product fit for their unique challenges. You will also anticipate customer concerns and provide creative solutions to address them, ultimately contributing to the success of Twilio's New Business and Strategic segments.

What we offer

Twilio offers a remote-first work environment that fosters a culture of connection and inclusion. You will be part of a vibrant team that values diverse experiences and perspectives. We provide opportunities for professional growth and development, allowing you to shape your career path within the company. Additionally, Twilio is committed to maintaining a fair and transparent hiring process, utilizing AI technologies to enhance efficiency while ensuring a human touch in recruitment. Join us in revolutionizing how the world communicates and make a global impact with your work at Twilio.