Senior Customer Success Manager (NitraMart)

Who you are

You have a proven track record in customer success management, ideally within a fintech or healthcare context, where you've successfully built and maintained relationships with vendors and suppliers. Your strong communication skills enable you to effectively onboard and manage these relationships, ensuring a seamless experience for customers. You thrive in fast-paced environments and are comfortable navigating ambiguity, demonstrating operational rigor in your approach to problem-solving. You understand the importance of reliability and trust in supply chain operations and are committed to delivering high-quality experiences.

Desirable

Experience in a startup environment is a plus, as is familiarity with healthcare or fintech solutions. You are proactive in identifying issues and troubleshooting problems, ensuring that order performance meets the highest standards. Your ability to work collaboratively with cross-functional teams will be essential in this role, as you will coordinate efforts to resolve any challenges that arise in the supply chain.

What you'll do

As the Senior Customer Success Manager for NitraMart, you will own and manage relationships with our vendors and suppliers, playing a critical role in our marketplace operations. You will be responsible for onboarding new vendors, ensuring they understand our processes and standards. Monitoring order performance will be a key part of your role, as you will proactively identify any issues that may arise and work to resolve them swiftly. Your focus on operational excellence will help maintain the reliability and trust that our customers expect from Nitra.

You will also be tasked with troubleshooting shipping or fulfillment problems, working closely with vendors to ensure that any challenges are addressed promptly. Your strong communication skills will be vital as you liaise between vendors and internal teams, ensuring that everyone is aligned and informed. You will contribute to the continuous improvement of our processes, identifying areas for enhancement and implementing solutions that drive efficiency.

What we offer

At Nitra, we are committed to building a more efficient healthcare system through innovative fintech solutions. You will be part of a dynamic team that is passionate about making a difference in the lives of healthcare providers. We offer a collaborative work environment where your contributions will have a direct impact on our success. While specific salary details are not mentioned, we provide competitive compensation and benefits to attract top talent. Join us in our mission to empower doctors and medical clinics with the tools they need to thrive.