Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is hiring a Senior Customer Support professional to enhance customer satisfaction and manage disputes in the hospitality sector. This role requires over 5 years of experience in customer service and effective communication skills.
You have over 5 years of experience in customer service, particularly in handling disputes and providing support to both sellers and buyers in a fast-paced environment. Your customer-centric mindset allows you to communicate effectively and resolve issues efficiently, ensuring a positive experience for all parties involved. You possess strong business etiquette in both phone and email communications, which helps you maintain professionalism in all interactions. You are proactive in identifying problems and creating efficient processes to enhance service delivery. Your experience includes analyzing customer feedback and managing key performance indicators to improve service quality. You are also familiar with the hospitality industry, e-commerce, or travel sectors, which gives you a unique perspective on customer needs and expectations.
In this role, you will support the overall customer service operations for Coupang's subsidiary, focusing on providing exceptional experiences for sellers and buyers of pension products. You will manage and resolve disputes between sellers and customers, acting as a mediator to ensure fair outcomes. Your responsibilities will include handling customer inquiries via phone and online channels, ensuring timely and effective responses. You will also work on improving processes to address seller and buyer concerns, collaborating with relevant departments to enhance service delivery. Additionally, you will analyze customer feedback and propose guidelines and policies to improve dispute resolution processes. Your role will involve regular communication with various stakeholders to ensure alignment and efficiency in operations.
Coupang offers a dynamic work environment where you can grow your expertise in customer service and hospitality. You will have the opportunity to work with a team that values collaboration and innovation. The position is full-time, with a hybrid work model that allows for flexibility in your work schedule. You will be part of a company that is leading the future of the hospitality industry through technology and innovative solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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