Sr Specialist Program Manager

Who you are

You have a strong background in program management, ideally with over 5 years of experience in delivering complex software solutions. You excel at driving organizational success through governance and standardization, and you have a proven track record of consensus building across various teams. Your ability to manage intricate requirements at the intersection of product management, architecture, and executive leadership sets you apart. You are a strategic thinker who can translate customer-centric requirements into actionable work items for engineering teams. You thrive in collaborative environments and are adept at fostering relationships with stakeholders to ensure alignment on project goals.

Desirable

Experience in the CX software domain or familiarity with AI platforms would be advantageous. You are comfortable working with cross-functional teams and have a knack for identifying opportunities for efficiency improvements. Your communication skills are top-notch, allowing you to articulate complex ideas clearly to both technical and non-technical audiences.

What you'll do

As a Senior Specialist Program Manager at NICE, you will play a pivotal role in delivering high-end CX software features. You will collaborate closely with product management to disseminate customer-centric requirements and translate them into actionable tasks for R&D teams, including architects, engineers, and quality assurance professionals. Your responsibilities will include driving the planning and standardization of activities across the CX AI platform, ensuring that all initiatives align with strategic customer goals. You will lead governance efforts to maintain high standards and execute projects efficiently, contributing to the overall success of the organization.

You will also be responsible for building consensus among various stakeholders, facilitating discussions to ensure that all voices are heard and that project objectives are met. Your role will require you to manage a complex set of requirements, balancing the needs of strategic customers with the capabilities of the product and engineering teams. You will monitor project progress, identify potential roadblocks, and implement solutions to keep initiatives on track.

What we offer

At NICE, we offer a dynamic work environment where you can challenge your limits and grow your career. You will be part of a team that values ambition and innovation, working alongside talented professionals who are committed to excellence. We provide opportunities for professional development and encourage you to take ownership of your projects. Our culture promotes collaboration and creativity, allowing you to make a meaningful impact on our products and customers. Join us and be part of a company that is dedicated to setting the highest standards in the industry.