The cloud-based backup platform for modern businesses
Druva, headquartered in Santa Clara, CA, is a leading cloud-based backup SaaS platform that protects vital business data for thousands of enterprise clients, including Samsung, Hulu, and DHL. Founded in 2008, Druva has raised $475 million in funding across multiple rounds, including Series G, and is...
Druva offers comprehensive healthcare and mental health programs, competitive compensation, equity options, and generous paid family leave policies. E...
Druva fosters a culture focused on data protection and security, emphasizing the importance of cloud technology in today’s business landscape. The com...
Druva • Raleigh, NC
Druva is seeking a Staff Technical Support Engineer to provide technical support for their data security solutions. You'll work closely with customers to ensure their success and satisfaction with Druva products. This role requires strong problem-solving skills and a commitment to customer service.
You have a strong background in technical support, ideally with experience in data security solutions. You understand the importance of customer satisfaction and are dedicated to resolving complex technical issues efficiently. Your communication skills are top-notch, allowing you to convey technical information clearly to customers and team members alike. You thrive in a collaborative environment and enjoy working with a team of skilled engineers to enhance the customer experience. You are adaptable and eager to learn, keeping up with the evolving landscape of data protection and management. You are committed to contributing to long-term customer loyalty through exceptional support.
As a Staff Technical Support Engineer at Druva, you will be the focal point for resolving customer technical issues related to our data security solutions. You will work closely with customers to understand their challenges and provide effective solutions, ensuring their success with our products. You will collaborate with the Global Customer Support team to enhance the overall customer experience, sharing insights and best practices. Your role will involve troubleshooting complex technical problems, guiding customers through the resolution process, and documenting solutions for future reference. You will also contribute to the continuous improvement of our support processes and tools, helping to streamline operations and enhance service delivery. Your expertise will be invaluable in training and mentoring junior support engineers, fostering a culture of knowledge sharing within the team.
At Druva, we offer a comprehensive benefits program that includes health and wellness benefits, a 401(k) retirement plan, and life and disability insurance coverages. You will have the opportunity to work in a dynamic environment where your contributions make a real impact on customer satisfaction and data security. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in safeguarding business data in an increasingly interconnected world.
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