About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
IT Services Support Specialist, IT Services
Amazon • ROU
Overview
Amazon is hiring an IT Services Support Specialist to provide technical support to employees worldwide. You'll be the first point of contact for support requests and will need to adapt quickly to new processes. This role requires strong customer service skills and the ability to handle a high volume of requests.
Job Description
Who you are
You are a motivated individual with a customer-focused mindset, ready to tackle technical support challenges for Amazon employees globally. You thrive in a fast-paced environment and can adapt quickly to new processes and procedures. Your ability to maintain high productivity while ensuring quality support is essential for success in this role. You are committed to team success and enjoy collaborating with others to achieve common goals. You are flexible and willing to work on a rotational schedule, including weekends, to meet the needs of the business. You understand the importance of clear communication and documentation, ensuring that customer interactions are logged accurately and thoroughly.
What you'll do
As an IT Services Support Specialist, you will be the first point of contact for technical support service requests. You will field incoming support chats, calls, and online requests, providing comprehensive technical support to Amazon Corporate employees worldwide. Your responsibilities will include diagnosing and troubleshooting end-user computing problems, analyzing issues, identifying appropriate resources, and testing proposed fixes. You will create and submit detailed call logs documenting customer interactions, ensuring that all communications are accurate and timely. You will inform customers of needed repairs and answer basic questions, ensuring that they receive the best possible support. You will also participate in weekly meetings and office days, requiring you to live within commuting distance from Bucharest.
What we offer
Amazon offers a dynamic work environment where you can grow your technical skills and contribute to a global team. You will have the opportunity to work remotely while still being part of a collaborative team. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in providing exceptional support to our employees and making a difference in their work experience.
Interested in this role?
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