Senior Client Experience Advisor

Who We Are

Sauron protects your family and home, bringing the innovations of autonomous robots and self-driving cars to residential security. Our team is led by veteran entrepreneurs and roboticists, alumni of Zipline, Tesla, Apple, and Google. Sauron has raised an $22M seed round led by A* and Atomic with participation from other leading venture capital firms and angel investors, including 8VC and Flock Safety CEO Garret Langley.

The Role | Senior Client Experience Advisor

We Value

• Exceptional Communication and Interpersonal Skills: You possess the ability to engage effectively with both internal teams and high-net-worth clients, always maintaining a professional and courteous demeanor.

• Professionalism and Polished Presentation: Your presence and interaction with clients exudes warmth, sophistication, and confidence.

• Commitment to Excellence: You have a meticulous eye for detail and a drive for maintaining the highest standards in every aspect of your work.

• Composure Under Pressure: You excel in high-stress environments, making quick, informed decisions while remaining calm and composed.

You Will Contribute By

• Fostering client relationships throughout the entire sales process, from initial contact and beyond.

• Conducting on-site visits to potential clients' homes.

• Building and maintaining long-term relationships.

• Staying informed about luxury market trends and competitor offerings.

• Gathering and sharing client feedback to inform product development and service improvements.

• Working closely with the product, engineering, and customer success teams to ensure seamless client experiences.

Your Background Includes

• Demonstrated ability to build relationships with ultra-high-net-worth individuals.

• Strong understanding of technology and ability to explain technical concepts in simple terms.

• Excellent presentation and negotiation skills.

• 7-10 years of experience in luxury sales, customer success or hospitality required