Empowering SMEs with tailored financial solutions
Tide is a fintech company headquartered in the City of London, UK, dedicated to providing tailored financial services for SMEs. With over 1 million customers globally and 650,000 in the UK, Tide offers a range of products including business accounts and accountancy tools. The company has raised $410...
Tide offers a comprehensive benefits package including 25 days of paid holiday leave, flexible working arrangements, and a personal development budget...
Tide's culture is centered around addressing the needs of underserved small businesses, providing fast and affordable financial solutions. With a focu...
Tide • India, Hyderabad
Tide is seeking a Customer Support Associate (KYC Analyst) to ensure compliance and provide support to businesses in the UK. You'll engage with customers empathetically and help solve their problems. This role is based in Hyderabad, India.
You are a proactive individual with a strong desire to help others — your empathy shines through in every interaction, making you a natural fit for customer support. You understand the importance of compliance and security in the financial sector, and you are eager to contribute to a mission that helps SMEs save time and money. You thrive in a fast-paced environment and are comfortable handling inquiries from diverse customers. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively. You are detail-oriented and take pride in ensuring that every customer interaction is positive and productive.
Experience in customer support or a related field is a plus, but not required. Familiarity with KYC processes or compliance regulations would be beneficial. A passion for technology and innovation in banking solutions will help you excel in this role.
As a Customer Support Associate (KYC Analyst) at Tide, you will play a crucial role in ensuring that businesses across the UK remain compliant with regulations. You will provide round-the-clock support, assisting customers with their inquiries and guiding them through security reviews. Your ability to listen and understand customer needs will be key in resolving issues efficiently. You will work closely with other team members to ensure that all customer interactions are handled with care and professionalism. Your contributions will directly impact Tide's mission to transform the small business banking market, helping SMEs thrive in their operations.
At Tide, you will be part of a diverse and inclusive team that values your input and encourages your growth. We offer a supportive work environment where you can develop your skills and advance your career. You will have the opportunity to work with cutting-edge technology and be part of a company that is making a real difference in the lives of small business owners. We believe in work-life balance and provide flexible working arrangements to help you succeed both personally and professionally.
Apply now or save it for later. Get alerts for similar jobs at Tide.
