Connecting patients to doctors, seamlessly and efficiently
Zocdoc is a leading healthcare platform headquartered in SoHo, New York, that connects patients with doctors through its API. With over 100 million users each month, Zocdoc allows patients to book appointments instantly, read verified reviews, and access both in-person and virtual care. The company ...
Zocdoc offers 100% paid health benefits, generous vacation and parental leave packages, and a 401(k) match. Employees enjoy complimentary lunch and sn...
Zocdoc is dedicated to putting patients first by streamlining healthcare access and reducing inefficiencies. The company embraces a user-centric appro...
Zocdoc • New York, NY, United States
Zocdoc is hiring a CRM Marketing Manager to create engaging campaigns that drive patient sessions and rebookings. You'll work with CRM channels to enhance revenue and patient loyalty. This role requires experience in CRM management and marketing strategies.
You have 3+ years of experience in CRM marketing, where you've successfully developed and executed campaigns that engage customers and drive retention. Your analytical skills allow you to interpret data and make informed decisions that enhance customer experiences. You are proficient in using CRM tools, particularly Salesforce, to manage customer interactions and optimize marketing efforts. You understand the healthcare landscape and are passionate about improving patient experiences through effective marketing strategies. You thrive in collaborative environments and enjoy working with cross-functional teams to achieve common goals. You are detail-oriented and have a knack for crafting compelling messaging that resonates with diverse audiences.
As a CRM Marketing Manager at Zocdoc, you will be responsible for designing and implementing marketing campaigns that engage patients and drive rebookings. You will analyze customer data to identify trends and opportunities for improvement, ensuring that our messaging is both relevant and impactful. Collaborating closely with the product and engineering teams, you will develop strategies that enhance user engagement and satisfaction. You will also monitor campaign performance, using insights to refine and optimize future initiatives. Your role will involve managing the CRM database, ensuring data accuracy, and segmenting audiences for targeted marketing efforts. You will play a key role in driving revenue growth by enhancing patient loyalty through effective communication and engagement strategies.
At Zocdoc, we offer a supportive work environment that values diversity and inclusion. You will have the opportunity to work with a talented team dedicated to transforming healthcare experiences for patients. We provide competitive compensation and benefits, including health insurance, flexible working arrangements, and opportunities for professional development. Join us in our mission to empower patients and improve healthcare accessibility.
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