ABOUT THE TEAM
Amazon's Perfect Order Experience (POE) team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation.
ABOUT THE ROLE
Within POE, we're establishing a new Seller Experience charter that balances seller success with customer protection through intelligent enforcement mechanisms. As a the Business Analyst in the POE SX team, you will play a crucial role in shaping and driving the team's success in this startup-like environment.
You will be responsible for solving problems from 0 to 1, starting from developing and owning the P0 metrics, where you'll connect data points from various enforcement actions to provide comprehensive performance insights. This requires strong analytical skills to synthesize complex information and identify meaningful opportunity areas for improvement.
Additionally, you will serve as a key partner to the product and engineering teams, helping to build new products from the ground up. Your ability to navigate ambiguity and transform abstract concepts into concrete solutions will be essential as you participate in the complete product development lifecycle, from initial ideation to final implementation.
Your analytical mindset will be put to use in identifying trends, patterns, and opportunities within our business operations. You'll need to translate these insights into actionable recommendations, working closely with stakeholders across different functions to drive implementation. This includes creating and maintaining performance metrics, developing dashboards, and establishing processes to monitor and improve business effectiveness.
As a senior member of the team, you'll be expected to work independently and take ownership of multiple projects simultaneously. This includes managing stakeholder relationships, facilitating cross-functional collaboration, and ensuring project deliverables meet both technical and business requirements. Your role will be instrumental in building the foundation for this new team, requiring both strategic thinking and hands-on execution.
Success in this role requires comfort with ambiguity, strong problem-solving abilities, and excellent communication skills. You will need to be adaptable and resilient, as you'll be working in a dynamic environment where priorities and requirements may shift rapidly. Your work will directly impact the team's ability to deliver perfect order experiences, making this role critical to our overall business success.
Key job responsibilities
- Design and own the Weekly Business Review (WBR) deck/P0 data, synthesizing data from multiple enforcement actions
- Develop and maintain key performance metrics to track team effectiveness and identify trends, translate complex data into actionable insights and recommendations for stakeholders
- Create and maintain dashboards to monitor business performance and drive decision-making
- Develop and implement solutions to streamline operations and enhance efficiency
- Present analysis and recommendations to leadership teams
- Facilitate meetings and workshops to drive alignment and decision-making
- Act as a liaison among technical, business, and analytical stakeholders
- Lead and manage multiple projects simultaneously in a fast-paced environment
- Define project scope, timeline, and success metrics
- Track project progress and ensure timely delivery of deliverables
- Drive data-informed decision making across the organization
- Identify and quantify business opportunities
- Develop business cases for new initiatives
- Monitor and report on the impact of implemented solutions
About the team
As a newly established team within POE, we're at an exciting inflection point where we're building our foundation from the ground up. We're seeking passionate pioneers who thrive in entrepreneurial environments to join as core team members. This is a unique opportunity to shape not just our processes and strategies, but also our team's culture and identity. We value individuals who can navigate ambiguity with confidence, bring fresh perspectives, and aren't afraid to challenge conventional thinking. If you're energized by the prospect of building something meaningful from scratch and setting new standards for seller experience, we want to hear from you.- 3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience making business recommendations and influencing stakeholders
- Experience with Excel
- 3+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- Experience with SQL
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience partnering with executive-level leaders to identifying and solving business issues
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
