About The Role

As an Account Opening Representative at Thndr, you'll be responsible for helping our app users open their account by verifying their documents and making sure they meet our qualifications, then filling out their data on our system, and also being responsible for keeping an eye out for errors and asking for any missing information. As it's your call making sure that all accounts will be opened correctly with the correct documents.

And as a part of our Know Your Customer (KYC) processes, our team works 24/7 in rotational shift.

What You'll Do

• Check and confirm that documents sent by users are correct.

• Enter the user's information accurately into our computer system.

• Approve the user's form only after the data has been entered.

• Look out for any mistakes or errors in the documents or system.

• Contact users if any information is missing or needs to be fixed.

• Act as a Thndr representative, using excellent communication skills when contacting users.

What You'll Need

• Comfortable using computers and common programs (like MS Office).

• Ability to type quickly (around 30–70 WPM) and with very high accuracy.

• Excellent attention to detail for correctly inputting data from various sources.

• High level of efficiency, consistency, and a strong sense of ownership and responsibility.

• Absolute dedication to professionalism and keeping information confidential.

• Good knowledge of basic grammar and punctuation.

• Ability to manage time well and meet deadlines for large data volumes.

• Commitment to strictly follow company policies, data privacy rules, and confidentiality standards.

• Communicate effectively in English.

Nice to Have

• Experience with cloud tools (like Google Drive) or remote team tools (like Slack/Trello).

• Willingness and ability to quickly learn new software or tools.

• Good verbal and written skills for talking with the team and answering questions.

• Familiarity with tools or methods used to check and clean up data.

Who Are We?

Thndr was founded on a bold dream to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we’re shaping the future of investing while actively driving the economies we serve by promoting local investment products.

History has shown that investing is the single greatest way to build long-term wealth, but before Thndr, only a very small percentage of people had access to it due to:

• High barriers to entry — In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.

• Irrelevant experience — Catered toward expert traders and financial specialists, therefore alienating the majority of the population.

• Fragmented offering — Investment products were not gathered in a single, intuitive outlet.

We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:

• 3 million app downloads

• $8.8bn in annualized traded value

• #1 platform in terms of traded value

• 84% of our users are investing for the first time

• 65% of our users in Egypt come from outside of capital cities and have previously had limited access to financial institutions

Building on the success of our core platform, we are continuing to change culture and break down barriers by launching Rumble, the subscription-based investment recommendations platform.

Rumble was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry’s top experts.

Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.

At Thndr, we're looking for people driven by our mission to help us democratize investing across the MENA region.