Customer Experience Specialist – Bilingual (Fluent in Portuguese & English) | Cairo, Egypt

Who you are

You are a bilingual professional fluent in both Portuguese and English, ready to engage with customers and provide exceptional support. Your communication skills allow you to connect with diverse individuals, ensuring they feel valued and understood. You thrive in a fast-paced environment and are adaptable to the ever-changing needs of travelers. You have a passion for travel and understand the importance of creating memorable experiences for customers. Your problem-solving skills enable you to address customer inquiries effectively, ensuring their satisfaction. You are a team player who enjoys collaborating with colleagues to enhance the overall customer experience.

What you'll do

As a Customer Experience Specialist at Agoda, you will be the first point of contact for customers seeking assistance with their travel plans. You will handle inquiries via various channels, providing timely and accurate information to help customers navigate their travel experiences. Your role will involve resolving issues related to bookings, cancellations, and general travel inquiries, ensuring that customers receive the support they need. You will also collaborate with other team members to share insights and improve service delivery. Your contributions will help Agoda maintain its reputation for excellent customer service in the travel industry.

What we offer

Agoda offers a dynamic work environment where you can grow your skills and advance your career in customer support. You will be part of a diverse team that values collaboration and innovation. We provide comprehensive training to equip you with the knowledge and tools necessary to excel in your role. Additionally, you will have access to travel perks and discounts, allowing you to explore the world while working with us. Join Agoda and be part of a mission to bridge the world through travel, making it easier for everyone to explore new destinations.