Customer Support Specialist

Who you are

You are a compassionate individual with a strong desire to help others — your empathy shines through in every interaction with customers and peers. You possess good computer literacy skills, particularly in Office Suite and Google Programs, which allows you to navigate various tools efficiently. You are accountable and take responsibility for your work, ensuring that you follow through on commitments and deliver tasks on time. You thrive in a team environment but are also capable of working independently when needed. Your communication skills are top-notch, enabling you to convey information clearly and effectively to both internal teams and external members. You understand the complexities of healthcare benefits and are eager to simplify them for users.

What you'll do

As a Customer Support Specialist at HealthJoy, you will be a key member of the Member Services Team, responsible for processing member requests and tickets. Your primary goal is to deliver a quality product and fully inform members about their benefits in the shortest time possible. You will interact with members via telephone and chat, assisting them with their inquiries and guiding them through the benefits experience. You will need to be available to work during US core hours, ensuring that you can provide support when it is most needed. Your role will involve not only answering questions but also educating members on how to best utilize their benefits, making their experience as seamless as possible. You will collaborate with other team members to continuously improve the support process and contribute to the overall mission of simplifying healthcare benefits for users.

What we offer

HealthJoy offers a full-time, remote position that allows you to work from Poland while being part of a dynamic and growing team. You will have the opportunity to make a significant impact on the lives of users by helping them navigate their healthcare benefits. The company values hard work and compassion, creating a supportive environment where you can thrive. As part of a rapidly growing organization, you will have the chance to grow your career and develop your skills in a meaningful way. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.