Community Services Technical Support Specialist

Who you are

You are an entry-level candidate with a technical degree, preferably in Computer Science, who is eager to learn and grow in a fast-paced environment. You possess strong analytical problem-solving skills and have a keen interest in using AI to tackle complex challenges. Your ability to connect with government leaders and provide exceptional support is key to your success in this role. You thrive in a collaborative setting and are motivated by the opportunity to make a meaningful impact in public service.

What you'll do

As a Community Services Technical Support Specialist at OpenGov, you will play a crucial role in fostering business growth by connecting with government leaders across the country. You will provide omni-channel support, training, and assistance on OpenGov products, helping clients transform how they serve their communities. Your responsibilities will include troubleshooting technical issues, guiding users through product features, and ensuring customer satisfaction. You will receive hands-on training and mentorship to develop your skills and advance your career within the company. Your role will involve collaborating with various teams to enhance product offerings and improve user experiences.

What we offer

OpenGov offers a performance-based culture where every employee is encouraged to contribute ideas and take action to improve the organization. You will have access to mentorship and clear pathways for advancement, allowing you to grow your career in a supportive environment. The company values excellent performance and recognizes achievements, promoting from within whenever possible. You will be part of a mission-driven organization that aims to empower local and state governments to operate efficiently and effectively.