Empowering businesses with digital experience insights
Catchpoint, headquartered in New York City, specializes in digital experience monitoring through its advanced synthetic monitoring, real user monitoring (RUM), and network monitoring solutions. Trusted by over 1,000 customers including major brands like Microsoft and LinkedIn, Catchpoint provides cr...
Catchpoint offers competitive salaries, equity options, flexible PTO, and a remote work policy that supports a healthy work-life balance....
Catchpoint fosters a culture of transparency and innovation, emphasizing data-driven decision-making and a commitment to enhancing user experience thr...
Catchpoint • Anywhere in India
Catchpoint is seeking a Senior Customer Success Engineer to drive customer success and engagement. You'll work closely with clients to understand their needs and ensure they are set up for success. This role requires strong problem-solving skills and a customer-focused mindset.
You are a customer-obsessed individual with a strong problem-solving mindset. With experience in customer success or a related field, you understand the importance of guiding clients toward achieving their goals. You thrive in a dynamic environment and are skilled at building relationships with customers, ensuring they feel supported throughout their journey. Your ability to analyze customer needs and provide tailored solutions sets you apart as a trusted partner. You are proactive in identifying opportunities for improvement and are passionate about driving customer engagement and satisfaction.
As a Senior Customer Success Engineer at Catchpoint, you will play a pivotal role in the onboarding process, ensuring that customers are set up for success from the start. You will dive deep into understanding each customer's unique journey, identifying pain points and aspirations to provide observability analysis that aligns with their needs. Your responsibilities will include educating clients about product features and capabilities, helping them maximize their use of our solutions throughout their contract lifecycle. You will collaborate closely with Sales and Client Success Managers to drive successful customer engagements and outcomes, spotting gaps in client usage and adoption as opportunities for growth. Building strong relationships with customers will be key, as you assist in account education and foster customer champions within their organizations.
At Catchpoint, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all candidates and look forward to receiving yours. As part of our team, you will have the opportunity to work with some of the world's best across various sectors, directly shaping customer experiences and contributing to the company's success. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.
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