Customer Support Associate, Bilingual - Ukrainian (Starlink)

Who you are

You are a proactive problem solver with a passion for customer success. You thrive in fast-paced environments and are eager to join a scrappy, early-stage support team. Your bilingual skills in Ukrainian enable you to communicate effectively with a diverse customer base, ensuring they receive the best possible support. You have a knack for analyzing trends and identifying gaps in service, which allows you to design effective interventions that enhance the customer experience. You are comfortable working across multiple channels, including digital and voice, and are committed to being a relentless advocate for the customer within SpaceX.

What you'll do

In this role, you will be the face of Starlink to our customers, triaging and resolving their issues with a focus on delivering exceptional service. You will analyze customer interactions to identify trends and gaps, using this information to improve support workflows and processes. Your technical expertise will be crucial as you provide support for customers using hardware, software, and network services. You will collaborate with internal teams to surface product and process issues, ensuring that the voice of the customer is heard in business decisions. Your role will involve not just resolving issues but also proactively improving the overall customer experience through effective support interventions.

What we offer

At SpaceX, you will be part of a mission-driven company that is pushing the boundaries of technology and exploration. You will have the opportunity to work in a collaborative environment where your contributions directly impact customer satisfaction and the success of Starlink. We offer competitive compensation and benefits, along with a culture that values innovation and teamwork. Join us in our mission to make space travel accessible and to provide exceptional service to our customers worldwide.