[쿠팡로지스틱스서비스] 로켓설치 협력사 운영 관리 담당자 (Rocket Install Operation)

Who you are

You have a strong understanding and experience in managing installation services for large appliances and furniture, ensuring that customer satisfaction is at the forefront of your operations. Your background includes data management, where you've successfully handled data related to product installations and service quality. You possess excellent communication skills, allowing you to collaborate effectively with various departments and stakeholders to resolve issues and improve processes. Your proficiency in MS Office, particularly Excel, enables you to analyze data efficiently and present insights that drive operational improvements. You are proactive and capable of addressing on-site issues as they arise, ensuring that installation services run smoothly and efficiently.

Desirable

Experience in managing installation processes and working with partner companies is a plus. You have a knack for identifying areas of improvement within operational workflows and can suggest actionable solutions. Your ability to communicate effectively with both technical and non-technical teams makes you a valuable asset in any collaborative environment.

What you'll do

In this role, you will manage and support the operations of installation service partners, ensuring that they meet the high standards expected by Coupang. You will oversee the system operations related to the inbound and outbound logistics of installation products, maintaining accurate data management practices. Your responsibilities will include responding to on-site issues that arise during installations and managing the corresponding response manuals to ensure quick resolutions. You will analyze operational data related to product installations, cancellations, and service quality, using this information to identify areas for process improvement. Additionally, you will support the customer service team in addressing installation-related complaints, working to enhance overall customer satisfaction through operational improvements. Your role will involve close collaboration with various departments to ensure that installation services are delivered efficiently and effectively, contributing to the overall success of Coupang's logistics operations.

What we offer

Coupang offers a dynamic work environment where you can make a significant impact on the logistics and installation services we provide. You will have the opportunity to work with a dedicated team focused on innovation and customer satisfaction. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in revolutionizing logistics and enhancing customer experiences through our cutting-edge services.