Empowering a secure and fast Internet for all
Cloudflare, Inc. is a leading web infrastructure and security company based in San Francisco, California. With over 3 million customers, including major brands like Shopify, Discord, and Udemy, Cloudflare offers a suite of services such as content delivery network (CDN), DDoS mitigation, and Interne...
Cloudflare offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning and d...
Cloudflare fosters a culture of transparency and innovation, encouraging employees to take ownership of their projects. The company values diversity a...
Cloudflare • Hybrid
Cloudflare is seeking a Senior Technical Account Manager to enhance customer satisfaction by providing expert technical support and resolving complex issues. This role requires strong communication skills and a commitment to customer success.
You have a strong background in customer success and technical support, with a focus on ensuring a seamless experience for users. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart. You are committed to developing your skills and adapting to the evolving needs of customers. You thrive in a collaborative environment and enjoy working with diverse teams to solve complex problems. Your empathetic approach allows you to understand customer challenges and provide tailored solutions. You are passionate about technology and its potential to improve customer experiences.
As a Senior Technical Account Manager at Cloudflare, you will play a crucial role in the Customer Success Team, ensuring that users receive the highest level of support. You will be responsible for resolving complex technical issues and providing expert guidance to customers ranging from individual developers to Fortune 500 enterprises. Your role will involve collaborating closely with engineering and product teams to advocate for customer needs and drive improvements in service delivery. You will also be tasked with developing strong relationships with key accounts, understanding their unique challenges, and providing tailored solutions to enhance their experience with Cloudflare's services. You will monitor customer health metrics and proactively address any potential issues to ensure customer satisfaction and retention. Your insights will help shape the future of Cloudflare's offerings, as you gather feedback and communicate it effectively to internal teams.
At Cloudflare, we offer a dynamic work environment where you can grow your career while making a significant impact on the Internet. We value diversity and inclusion, and we are committed to supporting your professional development. You will have access to various resources and training opportunities to enhance your skills and advance your career. Our culture encourages collaboration and innovation, allowing you to work alongside talented individuals who share your passion for technology. We believe in recognizing and rewarding hard work, and we offer competitive compensation and benefits to support your well-being.
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