Community Enablement Lead

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Stripe Community Team brings businesses together to exchange strategies, form valuable relationships, and discover new ways to succeed with, and beyond, Stripe.

What you’ll do

The Community Enablement Manager will create content and initiatives to enable Stripe Community Builders, passionate Stripe users who launch and lead the groups that make up the Stripe Community. They will resource Community Builders at scale to help them foster strong communities and to engage those communities around Stripe’s products.

Responsibilities

• Craft resources that help Stripe Community Builders engage their communities around key Stripe Products and messages, partnering closely with cross functional partners like Product Marketing and Comms.
• Develop initiatives that coach Stripe Community Builders to increase their knowledge of Stripe and stay up to date on our latest launches.
• Create and own ongoing touch points that support and enable Stripe Community Builders at scale such as newsletter or virtual events.
• Empower and support Stripe employees to participate in Community events and represent Stripe.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You have experience creating enablement or educational content and resources.
• You have a background in or, at minimum, are comfortable with communicating about more technical topics and/or fintech products.
• You have deployed education at scale (audience of 100+) and with an end goal of mobilizing your audience to take an intended action.
• You excel at cross functional collaboration and have worked closely with Product and/or Product Marketing teams.
• You have experience crafting educational materials and content across a variety of mediums and love experimenting with new ways to engage and enable your audience.

Preferred qualifications

• You have experience with or passion for Community Management - even better if you have served in an enablement or content function in a brand’s Community organization.
• You have crafted enablement materials and strategies for an external (not just internal audience), especially startups and small businesses.