Customer Experience Agent

Who you are

You are someone who thrives in a customer-facing role, eager to build strong relationships with both sellers and dealers. You understand the importance of delivering outstanding customer service and are committed to ensuring a smooth and enjoyable experience for everyone involved. You are detail-oriented, capable of efficiently managing CRM systems, and ensuring data accuracy in all customer interactions. You proactively identify and resolve customer issues, demonstrating your problem-solving skills and dedication to customer satisfaction. You are adaptable and open to feedback, always looking for ways to improve the customer experience. You are excited about the opportunity to work in a fast-paced environment and contribute to the success of a rapidly growing company.

What you'll do

In this role, you will be the first point of contact for thousands of customers every day, answering their questions and guiding them through our innovative platform. You will optimize customer interactions by efficiently managing CRM systems, ensuring that all data is accurate and up-to-date. You will proactively identify and resolve customer issues, using your communication skills to build trust and rapport with users. You will play a crucial role in driving customer satisfaction and loyalty, contributing to the overall success of Motorway. You will also have the opportunity to participate in skills-based assessments, including role-playing exercises to enhance your ability to handle various customer scenarios. Your contributions will help shape the future of how people sell cars, making a meaningful impact on the customer experience.

What we offer

Motorway offers a dynamic work environment where you can grow your skills and advance your career in customer support. You will be part of a team that is dedicated to transforming the used car market and providing exceptional service to our customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in our mission to change how people sell cars and be part of a company that is making a difference in the industry.