Customer Enablement Specialist

Who you are

You are a dedicated individual with a passion for customer success and a strong desire to help clients maximize their use of the CreatorIQ platform. You thrive in a collaborative environment and are eager to learn about influencer marketing and the tools that drive creator-led growth. Your communication skills are top-notch, allowing you to convey complex information in an easily digestible manner. You are detail-oriented and organized, ensuring that all training materials are accurate and up-to-date. You understand the importance of customer feedback and are committed to continuously improving the training experience. You are adaptable and can adjust your approach based on the unique needs of each customer, ensuring they receive the best possible support.

What you'll do

As a Customer Enablement Specialist, you will be responsible for delivering high-impact training sessions to existing customers, helping them understand the full capabilities of the CreatorIQ platform. You will create and maintain educational resources that are tailored to specific use cases, ensuring that customers have access to the information they need to succeed. You will conduct live training sessions, both in-person and virtually, to engage customers and provide them with hands-on experience using the platform. You will work closely with the customer success team to identify common challenges faced by customers and develop training materials that address these issues. You will also gather feedback from training sessions to refine and enhance the training program continuously. Your role will involve collaborating with cross-functional teams to ensure that customer needs are met and that they have a seamless onboarding experience. You will play a key role in fostering a positive relationship between CreatorIQ and its customers, helping them achieve their goals and drive growth.

What we offer

At CreatorIQ, we believe in the importance of a comprehensive benefits package that supports our employees' well-being. We offer a flexible work model that combines in-person and remote work, allowing you to adapt your work style to what suits you best. You will be part of a dynamic team that values collaboration and innovation, and you will have the opportunity to contribute to a company that is disrupting the marketing industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us on our mission to make businesses more human and impactful, and be a part of a company that is recognized as one of the best places to work.