Sustainable home solutions for a greener future
GoodLeap, headquartered in Granite Bay, CA, is a leading sustainable home improvement marketplace that offers energy-saving products such as solar panels, battery storage, and smart home devices. Formerly known as Loanpal, GoodLeap has raised nearly $1 billion in funding, positioning itself to capit...
GoodLeap offers a comprehensive benefits package that includes health, vision, and dental insurance, along with flexible work-from-home opportunities ...
GoodLeap is committed to sustainability and innovation, fostering a culture that prioritizes environmental responsibility and ethical consumerism. The...
GoodLeap • New Mexico
GoodLeap is seeking a Bilingual Client Support Manager to enhance customer experiences for installers on their platform. You'll leverage Big Data to identify improvement areas and ensure high standards are met. This role requires strong communication skills and a focus on customer satisfaction.
You are a bilingual professional with experience in client support or customer success, ideally within a technology or finance-related field. You understand the importance of delivering exceptional customer experiences and have a knack for leveraging data to drive improvements. Your communication skills are top-notch, allowing you to effectively collaborate with installers and internal teams alike. You thrive in a role where you can be a dependable teammate, ensuring that both customer expectations and company standards are consistently met. You are detail-oriented and proactive, always looking for ways to enhance processes and outcomes.
Experience in the renewable energy sector or familiarity with financing solutions is a plus. You may have worked with data analytics tools or have a background in project management, which would further enhance your ability to manage installer audits and pipeline management effectively.
As a Bilingual Client Support Manager at GoodLeap, you will work closely with installers on our platform to ensure they receive the best possible support and guidance. Your role will involve analyzing data to identify areas for improvement in the customer experience, collaborating with installers to implement changes that enhance satisfaction. You will conduct regular audits to ensure compliance with GoodLeap standards and assist in managing the installer pipeline, ensuring that all customer expectations are met. You will be a key point of contact for installers, providing them with the resources and support they need to succeed. Your focus will be on building strong relationships and fostering a collaborative environment that promotes transparency and trust.
At GoodLeap, we offer a dynamic work environment where you can make a real impact in the renewable energy sector. You will be part of a mission-driven company that values innovation and sustainability. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our commitment to making finance friendly and accessible for all, while contributing to a greener future.
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