Technical Account Manager (Customer Success Manager)

Who you are

You are a seasoned account management and technical resolution professional with a proven track record in exceeding customer expectations. With a client-centric approach, you excel in building strong, collaborative relationships with clients, fostering trust and long-term partnerships. Your technical expertise allows you to troubleshoot client issues effectively and optimize their solutions, ensuring they succeed in their business using our technology and services.

You have a deep understanding of the technical landscape and are adept at resolving complex problems while providing exceptional customer service. You thrive in environments where you can leverage your knowledge to help clients expand their usage of products and become long-term, loyal customers. Your ability to communicate effectively across internal teams ensures that clients receive the best possible support and service.

Desirable

Experience in a similar role within the technology sector is a plus, as is familiarity with customer success metrics and strategies. You are comfortable working in a fast-paced environment and are eager to take on challenges that push your limits.

What you'll do

As a Technical Account Manager at NICE, you will become a trusted advisor for key clients, driving their success by resolving complex technical challenges. You will collaborate effectively across internal teams to deliver exceptional technical support and customer service, ensuring that clients are satisfied and their needs are met. Your role will involve understanding client requirements and leveraging your technical knowledge to optimize their use of NICE products and services.

You will be responsible for fostering strategic relationships with clients, helping them overcome issues that arise, and ensuring they achieve their business objectives. By providing excellent technical and customer service, you will play a crucial role in meeting company growth objectives and improving processes and technology.

What we offer

At NICE, we pride ourselves on our ambitious culture and commitment to excellence. We offer a dynamic work environment where you can challenge yourself and grow your career. As part of our team, you will have the opportunity to work with over 8,500 employees across 30+ countries, contributing to innovative solutions that make a difference in the industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.