Lead Data Analyst – Customer Success Strategy & Ops (Strategic Initiatives)

Who you are

You have 5+ years of experience in data analysis, demonstrating a strong ability to translate complex data into actionable insights that drive business decisions. Your expertise in SQL and Python allows you to manipulate and analyze large datasets effectively, while your proficiency in data visualization tools like Tableau and Power BI helps you present findings clearly to stakeholders. You thrive in cross-functional environments, collaborating with various teams to align data strategies with business objectives.

As a Lead Data Analyst, you are not just a number cruncher; you are a strategic advisor who can tackle ambiguous business questions and translate high-level corporate strategies into tangible operational requirements. Your experience in customer success metrics and operational performance analysis positions you as a key player in driving customer retention and satisfaction.

You are passionate about mentoring others and advocating for improvements in data governance within your team. You understand the importance of data quality and governance, and you actively promote best practices in data management across the organization. Your leadership skills enable you to guide junior analysts and foster a culture of continuous learning and improvement.

Desirable

Experience with AI tools and frameworks is a plus, as you will leverage these technologies to define analytical standards and enhance data insights. Familiarity with customer success metrics and operational performance indicators will further strengthen your contributions to the team.

What you'll do

In this role, you will own the end-to-end metric work in emerging product and customer experience areas, partnering with management to define success measurements and drive clarity on what good looks like. You will deliver effective exploratory analyses and advanced methods to identify trends and key drivers of customer retention, outcomes, and operational performance. Your ability to collaborate with cross-functional teams will be crucial in ensuring alignment and driving strategic initiatives.

You will be responsible for conducting in-depth analyses that inform decision-making at the executive level, providing insights that shape the future of HubSpot's customer success strategy. Your role will involve presenting findings to C-suite executives, making your analytical contributions highly visible and impactful.

As a mentor to the Operations Analytics community, you will advise on frameworks and advocate for improvements in data governance. You will play a key role in shaping the analytical capabilities of the team, ensuring that best practices are followed and that the team is equipped with the tools and knowledge needed to succeed.

What we offer

HubSpot offers a dynamic work environment where you can grow your career while making a significant impact on the business. You will have the opportunity to work closely with executive leadership, gaining exposure to high-level strategic discussions and initiatives. The company values innovation and encourages you to bring your ideas to the table, fostering a culture of collaboration and creativity.

In addition to a competitive salary, HubSpot provides comprehensive benefits, including health insurance, retirement plans, and professional development opportunities. You will be part of a supportive team that values diversity and inclusion, ensuring that everyone has a voice and the opportunity to contribute to the company's success.