Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Department

Marketing

Who You Are

Do you love digging into complex backend automations, with an eye to long term operational excellence? If that sounds like you, look no further! Justworks is seeking a Marketing Operations Analyst to drive revenue growth through go-to-market efficiency. You are someone who loves to get their hands dirty, digging into problems and finding creative solutions. You know your way around at least one marketing automation tool, maybe even a few. You are comfortable going heads down to troubleshoot bugs, as well as working cross-functionally to drive forward team and company strategies.

As a Marketing Operations Analyst reporting to the Senior Manager, Marketing Operations, you’ll work closely with partners across the marketing organization to develop workflows and technology that enable us to move faster and market smarter, while maintaining operational excellence.

Your Success Profile

What You Will Work On

Troubleshoot operational issues as they surface; propose changes to systems and processes to fix root causes
Meet regularly with Growth Marketing and Sales Operations to monitor and optimize lead quality through the funnel
Partner with counterparts across Demand Generation, Sales, and Sales Operations to accelerate speed-to-lead and optimize lead prioritization
Make strategic improvements in form strategy, lead capture, and lead routing
Create and maintain documentation of key marketing operations processes

How You Will Do Your Work

As a Marketing Operations Analyst, how results are achieved is paramount for your success and, ultimately, for our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

Business insight - applying knowledge of Justworks and the marketplace to advance the organization’s goals
Functional expertise - subject matter expertise of specific functions, including knowledge of principles, practices, and marketing operations as a domain
Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking
Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Builds networks - effectively building formal and informal relationship networks inside and outside the organization

All Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.

Qualifications

Bachelor’s degree or equivalent work experience
2-3 years of experience working in a marketing or sales operations role
Proficiency in marketing automation systems (Pardot, Marketo, Hubspot, Eloqua, Customer.io)
Proficiency in Salesforce.com and its relationship to the marketing stack
Experience working with multiple marketing and sales platforms
Experience in maintaining data hygiene
Experience working within a SaaS company a plus
Ability to manage multiple projects at the same time in a fast-paced environment
Technically capable, excellent communicator, and a desire to improve processes

The base wage range for this position based in our New York City Office is targeted at $86,000.00 - $94,600.00 per year.

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report

About Justworks

Key Highlights

🎁 Benefits

🌟 Culture

Marketing Operations Analyst

Skills & Technologies

Job Description