Senior Customer Success Engineer II

Who you are

You have a strong background in customer success and technical support, ideally with experience in data management and security solutions. Your ability to diagnose and solve complex issues quickly while maintaining a focus on customer experience sets you apart. You are a trusted advisor to customers and partners, ensuring they receive the maximum value from Rubrik's products. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to deliver exceptional service. Your communication skills are top-notch, allowing you to effectively convey technical information to both technical and non-technical stakeholders. You are committed to continuous learning and staying updated on industry trends and technologies.

What you'll do

As a Senior Customer Success Engineer II, you will be responsible for providing enterprise-level technical support to Rubrik's customers. You will serve as a key point of contact for customers, guiding them through the post-deployment phase and ensuring they achieve their desired outcomes with Rubrik's solutions. You will work closely with customers to understand their needs and challenges, providing tailored solutions and recommendations. Your role will involve troubleshooting complex technical issues, collaborating with engineering teams to resolve escalated cases, and ensuring timely activation and adoption of Rubrik's SaaS products. You will also contribute to the development of best practices and documentation to enhance the overall customer experience. Your expertise will play a crucial role in helping customers navigate their data security strategies effectively.

What we offer

Rubrik offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a team that values collaboration, innovation, and customer success. We provide opportunities for professional development and encourage you to take on new challenges. Our commitment to employee well-being includes competitive compensation and benefits packages. Join us in making a significant impact on our customers' data security strategies and be part of a company that is transforming the way organizations manage their data.