Transforming healthcare delivery with innovative software solutions
PointClickCare, headquartered in the Fashion District of Toronto, ON, is a leading provider of healthcare software solutions for the long-term care industry. Founded in 1997, PointClickCare serves over 30,000 care facilities, offering tools that provide caregivers with immediate access to patient da...
PointClickCare offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
PointClickCare fosters a culture focused on innovation in healthcare technology, emphasizing collaboration and adaptability to meet the evolving needs...
PointClickCare • Remote, USA
PointClickCare is seeking a Solutions Analyst for a 6-month contract to assist in resolving customer issues and improving workflows in healthcare settings. This role requires strong problem-solving skills and an understanding of administrative tasks in long-term care facilities.
You have a strong understanding of administrative tasks and workflows for long-term care and medical facilities — this knowledge is key to your success in resolving customer issues effectively. You are calm under pressure and can troubleshoot simple to moderately complex system issues with customers, ensuring timely resolutions. Your communication skills are excellent, allowing you to interact with various stakeholders and provide clear guidance.
In this role, you will be responsible for addressing customer problems independently or collaboratively, utilizing various communication channels to ensure satisfaction. You will engage with customers to understand their needs and provide solutions that enhance their experience with our platform. Your ability to analyze workflows will contribute to improving operational efficiency within healthcare settings. You will also collaborate with other teams to identify areas for improvement and implement changes that benefit both the company and its clients.
PointClickCare offers a flexible work environment that encourages innovation and personal growth. You will be part of a mission-driven company that is dedicated to making a real difference in healthcare. We provide opportunities for professional development and a supportive culture that values your contributions. Join us in redefining healthcare and making it thrive.
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